Refund Policy

1. 30-day no-questions refund

Within 30 days of your first paid invoice on any plan, you can request a full refund - no questions asked. We’ll refund the first month’s charge in full and close the account.

2. Pro-rated refunds outside the 30 days

After the first 30 days, monthly plans are non-refundable for the current billing cycle. We will not pro-rate the remaining days of the cycle. You can cancel at any time and the plan will not auto-renew at the next cycle.

3. Annual plans

Annual plans (Starter, Growth, or Enterprise paid in advance) are pro-rated on cancellation: we refund the unused full months minus the difference between the annual rate and the monthly rate for the months you used.

4. Overage charges

Storage and egress overage charges, billed in arrears, are not refundable once incurred - they reflect actual resource use. If you believe an overage charge is incorrect (e.g. a metering bug), email billing@swyftstack.com and we’ll investigate.

5. Outages and SLA credits

If we miss the 99.9% monthly uptime target on the Growth or Enterprise plan, you are entitled to SLA credits as set out in your order form or in the Terms. SLA credits are applied to your next invoice rather than paid out in cash.

6. Disputed charges

Please contact us before disputing a charge with your card issuer - chargebacks cost everybody time and money. We respond to billing emails within one working day. billing@swyftstack.com.

7. How to request a refund

1. Email billing@swyftstack.com from the email on the account.
2. Include the invoice ID or order date.
3. We respond within 1 working day and the refund settles to the original payment method within 5–10 business days.

See also our Terms of Service for the underlying contract.

Questions about this policy? Email legal@swyftstack.com and a human will reply. For product support email support@swyftstack.com. See also our Terms of Service, Privacy Policy, Cookie Policy, Refund Policy, and Acceptable Use Policy.